Cancellation Policy

Deposit

A 50% deposit is required at the time of booking. The booking will not be confirmed until the deposit has been received.

 

Final Payment

Final payment is required 60 days before check-in. The booking will be cancelled, and no refund will be provided if final payment is not received 60 days prior to check-in. A payment reminder will be sent to ensure this isn’t missed.

 

Cancellation Fees 

  • If the reservation is cancelled more than 120 days before check-in, the fee is 25% of the total reservation amount (the guest will receive 50% of the deposit back).
  • If the reservation is cancelled anytime between 60 and 120 days before check-in, the fee is 50% of the total reservation amount (the guest will forfeit the deposit)
  • If the reservation is cancelled 60 days or less before check-in, the fee is 100% of the total reservation amount.

 

Travel Insurance

It is highly recommended that you have travel insurance for your trip.

 

What if a guest needs to cancel because of an emergency?

We may, at our discretion, issue a refund if a guest has to cancel because of an emergency. We will consider refunds based on events that occur after booking, are unforeseen at the time of booking, and prevent or legally prohibit completion of the reservation such as:

  • Military actions and other hostilities. Acts of war, hostilities, invasions, civil war, terrorism, explosions, bombings, rebellions, riots, insurrection, civil disorder, and civil unrest.
  • Unexpected changes to visa or passport requirements
  • Government-declared local or national emergencies, epidemics, pandemics, and public health emergencies
  • Government travel restrictions. Travel restrictions imposed by a governmental agency that prevent or prohibit travelling to, staying at, or returning from the Listing location. This does not include non-binding travel advisories and similar government guidance.
  • Natural disasters. Natural disasters, acts of God, large-scale outages of essential utilities, volcanic eruptions, tsunamis, and other severe and abnormal weather events. This does not include weather or natural conditions that are common enough to be foreseeable in that location—for example, hurricanes occurring during hurricane season in Florida. 

What is not covered

Everything else. We will consider refunds for cancellations resulting from unforeseen events described above. Everything else is excluded. Examples of situations that this Policy does not allow cancellations include: unexpected disease, illness, or injury; government obligations like jury duty, court appearances or military duties; travel advisories or other government guidance (that fall short of a travel ban or prohibition); cancellation or rescheduling of an event for which the reservation was made; and transportation disruptions such as road closures, as well as flight, train, bus and ferry cancellations. If you cancel a reservation in these cases, the amount refunded will be determined by the cancellation policy that applies to the reservation.

 

If you have questions, please contact us.

auroraridgechalet@gmail.com

How long does it take to get a refund?

We send refunds immediately upon cancellation and they usually show up within 3-5 days, but sometimes it takes as long as 15 days before they reflect on the original payment method. In some countries, such as Brazil and India, it can take up to 2 months for the refund to arrive.